Unit7

Terms of Service

The ground rules for using Unit7, with a short summary of each part in plain words.

Last updated: October 16, 2026

1. Hello, and welcome

In plain words: Using Unit7 means you agree to these rules. We kept them short on purpose.

These Terms of Service are an agreement between you and Crunch Geek Inc., which operates Unit7 (“Unit7”, “we” or “us”). By using our website or our hosting services, you agree to them. If you don't agree, please don't use the services.

2. What we provide

In plain words: We host and look after WordPress and Laravel websites, and CG-7 helps out along the way.

Unit7 is managed hosting for WordPress and Laravel websites. That means running your site on our servers, a secure HTTPS connection, nightly backups, keeping things updated, watching for problems and security trouble, and help from our chat and our team.

Exactly what each plan includes is described on our Plans page. We may improve or change features over time, and we will let you know about changes that matter.

3. Your account

In plain words: Keep your login safe and tell us true things. You need to be 18 or older.

To use our services you need an account with accurate and complete information. You are responsible for keeping your login details private and for everything that happens under your account.

You must be at least 18 years old to create an account and use our services.

4. Playing fair

In plain words: Don't host anything harmful or illegal, and don't hurt other customers or our systems.

You agree not to use our services to:

  • host content that is illegal, harmful, or breaks the rights of others
  • send malware or spam, or run phishing scams
  • try to get into our systems or someone else's account without permission
  • use so many server resources that other customers are affected
  • resell or hand on our services without our written permission

If these rules are broken, we can pause or end an account, sometimes without warning when that is needed to protect other people or our systems.

5. Plans, billing and free trials

In plain words: You pay in advance, monthly or yearly. Cancel whenever you like and you keep what you paid for until that period ends.

Plans are billed in advance, monthly or yearly depending on what you choose. Payments are handled by our payment partner, Stripe.

You can cancel at any time, and your service keeps running until the end of the period you have paid for. We give you 30 days' notice before prices change.

Refunds are looked at case by case. New customers get a 14-day money-back guarantee on their first subscription.

New accounts may be offered a free trial when we have room. If you don't subscribe by the end of a trial, your trial sites are paused and, after a while, removed.

6. Keeping your site up

In plain words: We work hard to keep your site online, but we can't promise it will never go down.

We aim for 99.9% uptime and we tell you ahead of time about planned maintenance. We are not responsible for downtime caused by things outside our reasonable control, such as natural disasters, outages at other companies, or cyberattacks.

7. Backups and your data

In plain words: We take a backup every night, but please keep your own copy of anything precious.

We take a backup of your site every night and keep it for 30 days, so we can restore your site if something goes wrong. Even so, you are responsible for keeping your own copies of anything important. We are not liable for data loss that comes from ending your account, hardware failure, or other surprises.

8. Who owns what

In plain words: Your content is yours. Our software and branding are ours.

You keep ownership of everything you host with us. You give us a limited permission to store, send and show your content, but only so we can run your hosting.

The Unit7 name, branding, software and documentation belong to us and can't be used without written permission.

9. CG-7, our chat helper

In plain words: CG-7 is an AI. It's friendly and quick, but it can be wrong, so double-check anything important.

CG-7, our chat helper, is an AI assistant. Its answers are general help and information, not professional, legal or financial advice, and it can make mistakes. Nothing CG-7 says in chat changes these terms or counts as a promise or a quote. Please don't share passwords or card numbers in chat.

How chat messages are handled is explained in our Privacy Policy.

10. Limits on our responsibility

In plain words: If something goes wrong, our responsibility is limited to what you paid us in the last 12 months.

To the fullest extent the law allows, Unit7 is not liable for indirect, incidental, special or consequential damages that come from your use of our services. Our total liability will not be more than the amount you paid us in the 12 months before the claim.

11. Ending things

In plain words: Either of us can end this. If you leave, you get a fair window to collect your data first.

Either of us can end this agreement at any time. When it ends, we give you a reasonable time to collect your data before it is permanently deleted from our servers.

12. If these terms change

In plain words: We'll tell you about the changes that matter.

We may update these terms from time to time. We will tell you about important changes by email or with a notice on our website. If you keep using our services after a change takes effect, you accept the updated terms.

13. Governing law

In plain words: Florida law applies.

These terms are governed by the laws of the State of Florida, USA, without regard to its conflict of law rules.

14. Questions?

In plain words: Just ask. I'm easy to find.

If you have questions about these terms, say hello in our chat.