Privacy Policy

1. Introduction

Crunch Geek Inc. ("Company", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed hosting services and website.

2. Information We Collect

Information You Provide

• Account information (name, email address, phone number)
• Billing information (processed securely through Stripe; we do not store full payment card details)
• Support requests and communication history
• Content you upload to our hosting platform

Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on our website
• Device information and operating system
• Referring website or source
• Server access logs related to your hosted sites

3. How We Use Your Information

We use the information we collect to:

• Provision and manage your hosting services
• Process payments and manage your subscription
• Provide customer support and respond to inquiries
• Send service-related notifications and updates
• Monitor and improve the security and performance of our infrastructure
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with the following third parties only as necessary to provide our services:

• Stripe — for payment processing
• Infrastructure providers — for server hosting and content delivery
• Analytics services — to understand website usage (anonymized where possible)
• Legal authorities — when required by law, subpoena, or court order

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits. While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After account termination, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.

Hosted content is retained for 30 days after account termination to allow for data retrieval, after which it is permanently deleted.

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data
• Portability — request your data in a structured, machine-readable format
• Objection — object to certain processing of your data

To exercise any of these rights, please reach out through our contact form.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or a prominent notice on our website. The updated policy will be effective as of the date indicated at the top of this page.