Unit7
Privacy Policy
What we collect, why, who sees it, and what you can do about it, with a short summary of each part in plain words.
Last updated: October 16, 2026
1. Who we are
In plain words: We're Unit7. We don't sell your information.
Unit7 is operated by Crunch Geek Inc. (“we” or “us”), the controller of your information. We respect your privacy. This policy explains what we collect, why we collect it, who can see it and what choices you have when you use our website, our chat and our hosting services.
We do not sell your personal information.
2. What we collect
In plain words: What you give us, plus a little that your browser shares automatically.
What you give us: account details (name, email address, phone number), billing details (handled by Stripe, so we don't store full card numbers), support requests and messages, and the content you host with us.
What we collect automatically: your IP address, browser and device type, the pages you visit, the site you came from, and server access logs for the sites we host for you.
3. Chatting with CG-7 on this website
In plain words: What you type in the website chat goes to an AI. We keep it for up to 30 days. Please don't share passwords.
You can chat with CG-7 on our website without an account. Your messages are processed by an AI model, Anthropic's Claude, which runs through Google Cloud's Vertex AI service. We keep the conversation, tied to a random session number, for up to 30 days, so the chat can follow what you've said and so we can look into problems.
Please don't share passwords, card numbers or other sensitive information in the chat. If you do by accident, ask us and we will delete it.
4. Notes you leave us
In plain words: If you leave your name, email and a message, we use them to reply to you.
When you leave a note through the chat, we receive your name, email address and message. We use them only to reply to you and help with what you asked about.
5. How we use your information
In plain words: To run your hosting, take payment, help you and keep everything safe.
We use the information we collect to:
- set up and run your hosting
- take payments and manage your subscription
- answer your questions and give you support
- send you notices about your service
- keep our systems secure and running well
- follow the law
- send you news and offers by email, but only if you said yes, and you can unsubscribe at any time
8. Keeping it safe
In plain words: We protect your information, but no system is perfectly safe.
We protect your information with encryption when it travels, access controls and regular checks. No method of sending or storing data is completely secure, so we can't promise absolute security.
9. How long we keep it
In plain words: Not longer than we need to. Website chats go after 30 days at most.
Account information: for as long as your account is active, and afterwards for a reasonable time when the law or a dispute requires it.
Website chat messages: up to 30 days.
Content of your hosted sites: for 30 days after your account ends so you can collect it, and then it is permanently deleted.
Notes you leave us: for as long as we need to reply and follow up.
Your marketing email choice: for as long as your account is active. If you unsubscribe or close your account, we keep only a scrambled (hashed) copy of your email address, so we never email you again by mistake.
10. Your choices, including deletion
In plain words: You can ask to see, fix, download or delete your information. Just ask.
Depending on where you live, you may have the right to:
- access: ask for a copy of the information we hold about you
- correction: ask us to fix information that is wrong or incomplete
- deletion: ask us to delete your information, including your chat history
- portability: ask for your information in a format you can move
- objection: object to certain uses of your information
- withdraw consent: stop marketing email at any time with the unsubscribe link in any of those emails, or by asking us in chat
To use any of these, including asking us to delete your information, say hello in our chat and tell us the email address you used. We will reply and sort it out.
11. Children
In plain words: Unit7 is for adults. We don't knowingly collect information from children.
Our services are not meant for anyone under 18, and we don't knowingly collect information from children. If you think we have collected information from a child by mistake, please tell us right away.
12. If this policy changes
In plain words: We'll tell you about the changes that matter.
We may update this policy from time to time. For important changes we will email you or put a clear notice on our website. The new version applies from the date shown at the top of this page.
13. Who to contact
In plain words: Questions? Ask anything.
Questions about this policy or your information? Say hello in our chat.